service innovation

February 13, 2017

Co-creation, innovation and when you should get your customers involved – Interview with Prof. Jan van den Ende

Today’s interview is with Professor Jan van den Ende, who is Professor of Management of Technology and Innovation at RSM (Rotterdam School of Management), Erasmus University, […]
October 3, 2014

Five key trends that will define the future of customer service – Interview with David Mattin of trendwatching.com

#173966573 / gettyimages.com Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients understand the […]
November 19, 2012

Continuous innovation in marketing and other areas….can be hard. But, it doesn’t have to be….

Innovation in your business whether it is in marketing, product development, process improvement or collaboration can be hard. But, it is much needed if we are […]
October 31, 2012

Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry

Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll […]