February 13, 2017
Today’s interview is with Professor Jan van den Ende, who is Professor of Management of Technology and Innovation at RSM (Rotterdam School of Management), Erasmus University, […]
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- Pet Products
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- Phil Barden
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- philosophy
- phone
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- phone calls
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- phrases
- Piece of Cake
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- Pierce Buckley
- pillars
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- Play
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- Point Scale
- political brands
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- poor customer service
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- Popular Channels
- Positive Customer Experience
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- possible solutions
- Post Office
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- Powerhouse
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- Practical Guide
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- Prashaant Huria
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- Prediction
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- Preferred Channel
- Premier League
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- pret
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- primacy effect
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- Priyomes
- proactive
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- Proactivity
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- Process
- Process Fabric
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- ProdecureFlow
- product
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- QA
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- Quality
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- Qualtrics
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- quarters
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- question
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- Rabbie Burns
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- racism
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- RAIN
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- rate increase
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- Ray Biggs
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- Ready
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- rear view mirrors
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- Rebecca Martin
- reboot
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- recent articles
- recent interview
- Recession
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- Reckitt
- recognition
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- Recruiting Methods
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- referral
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- relation
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- Relative Attractiveness
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- report
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- reputation
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- Requesting Feedback
- research
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- research report
- Resolution revolution
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- resource
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- response rates
- responsetek
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- Rest
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- retail
- Retail Bank
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- retail business
- retail job
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- Retail Store
- retail week
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- retention
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- Revenue Growth
- Reverb.com
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- revolution
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
- Richard Bassett
- richard branson
- richard hammond
- richard shotton
- richer sounds
- Richie Manu
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- rife
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- riverview
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- roaming
- Rob Brown
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- Robotics Technology
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- rock climbing
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- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ron Secrist
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- root cause
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- Rory Sutherland
- Rosie Jones
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- Roxie Strohmenger
- RPA
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- Running
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- saas
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- Sales
- Sales And Marketing Software
- Sales Performance Management
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- Salesflare
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
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- SAP
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- SCA
- scale
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- schemes
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- science
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- Scott Addington
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- Scourie
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- Sdl
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- search
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- Sebastian Henkes
- See You Tomorrow
- seedrs
- SeekThem
- self organising teams
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- self service
- selfridges
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- Semafone
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- Serena Riley
- service
- Service as unusual
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- Service Culture
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- Service Design
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- SERVICEBRAND
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- serviceMob
- serviceMob Inc
- ServiceNow
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- seth
- seth godin
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- Shafqat Islam
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- share love
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- shawshank
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- shop online
- Shopping Experience
- short term
- showrooming
- Sid Banerjee
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- Siemens
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- Signifyd
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- silence
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- silos
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- Simple Ideas
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- sir terry leahy
- siri
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- Sitel
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- six keys
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- skill
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- smartphone
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- smashing magazine
- sme
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- social
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- software
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- Sol
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- Some Tips
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- speech analytics
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- sustainability
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- team
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- term
- tesco
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- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Power of Instinct
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thomas Laird
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- Tiffani Bova
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- Tim Deeson
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- time
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- time money
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- Tinypulse
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- Tk Maxx
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- Todd Eby
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- toms
- toms shoes
- Tony Adams
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- Top Tasks
- Total User Experience
- Touchpoint
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- Tower Magazine
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- Traditional Marketing
- Traditional Marketing Methods
- traditional values
- Training
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- Transavia
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- translation
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- transparency
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- transport
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- treat
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- trends
- trendwatching
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- true customer
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- trust
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- Trustpilot
- TrustRadius
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- TSB
- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
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- twelve
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- types of customers
- Ubiq Bi
- UCaaS
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- uk
- Uk Brands
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- Uk Market
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- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- Unilever
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
- University of Sussex
- Unorthodox Ventures
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- unum
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- Uplifting Service
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- upset customer
- Upshot.ai
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- us
- us business
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- usability
- User Experience
- User Experience Design
- user generated content
- User Reviews
- usertesting
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- using social media
- Utility Bills
- utility theory
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- vala afshar
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- vanguard method
- vanity metrics
- Vasco Pedro
- Vasili Triant
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- video
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- Vision
- visioning
- VITEC
- Vivek Jetley
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- VoA
- VoC
- vocal
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- voice of the agent
- Voice Of The Customer
- voicemail
- Volatility
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- Voyo Popovic
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
- Waitrose
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- wall street journal
- Walt Disney
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- warren bennis
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- waste
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- Wayfair
- we make cool shit
- web 2.0
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- weber shandwick
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- Website
- Website Live Chat
- WelcoMe
- well being
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- wendy lea
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- wfm
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- Wharton
- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
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- white papers
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- who is
- Why Customers Leave
- why do
- Why Should Anyone Work Here?
- WiCX
- will beckett
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- Willem Romanus
- wins business
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- Wise Words
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- word
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- Wordpress
- words
- work
- work life balance
- Workforce
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- workforce management
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- World Class Customer Experience
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- worst customer
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- writing
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- X Index
- xceptional
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- Xponent
- Yammer
- Yaron Morgenstern
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- You Can Be as Young as You Think
- you lead
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- your best customers
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- your business model
- your customer experience
- your customer service
- your customers
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- your social media
- your team
- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
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- Zappos.com Inc.
- zara
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- Zenarate
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- Zoho
- Zokri
- Zombie
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- zone
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- Zopa
- Zopa.com
- Zurich
- Zurich Insurance
- [24]7
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