Overall Experience

June 25, 2016

How looking for ‘messy bathrooms’ can help deliver a great customer experience

Imagine you go to a restaurant and the food and the service is great but then you go to the bathroom and it’s a mess. Does […]
February 28, 2015

A story about waiting for a prognosis and the patient experience

A close friend of mine, let’s call him Peter, is going through a very tough time right now with his health. I will not provide details […]