Consumer Complaint

January 25, 2016

Did the hardest part of customer service just get easier? – Interview with Michael Schneider of Service

Today’s interview is with Michael Schneider who is the founder & CEO of Los Angeles-based Service (getservice.com), which is providing “on demand customer service” – this […]
November 18, 2013

Improving Government By Solving Complaints Is Good, Solving The ‘Silent’ Complaints Is Better

Recently, I read an article on the BBC site about how UK Cabinet Office minister Oliver Letwin wants to transform a large amount of the UK’s […]