Productivity

December 23, 2022
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Is it time to talk about a more sustainable approach to serving our customers?

At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him to have a day of 14 […]
May 9, 2022
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Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres

This is a guest post from Magnus Geverts is VP, Product Marketing at Calabrio. I have been in the Workforce Management (WFM) business for over 20 […]
January 31, 2022
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Leadership, employee experience and the Zoom ceiling – Interview with Dr Elora Voyles of TINYpulse

Today’s interview is with Dr. Elora Voyles, an Industrial-Organizational Psychologist and People Scientist with TINYpulse, a provider of employee engagement and feedback software. Dr Elora joins […]
July 16, 2021
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A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]