July 16, 2021
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A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]
May 28, 2021
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Employee experience, the war for talent and what to avoid in a back to the office strategy – Interview with Steve Lucas of iCIMS

Today’s interview is with Steve Lucas, CEO of iCIMS, a talent cloud company. Steve joins me today to talk about changes in working patterns over the […]
May 18, 2021
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We need to talk about the messy middle of customer experience

Last month I was asked to appear on a BBC local radio show to talk about customer service and why often it can be so hard […]
May 6, 2021
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Two radical ideas for experience leaders

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of back to back meetings. On hearing these […]