complaint

March 7, 2016

Why every business should be hugging their haters – Interview with Jay Baer of Convince & Convert

Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy consulting firm that helps companies through the smart intersection […]
January 25, 2016

Did the hardest part of customer service just get easier? – Interview with Michael Schneider of Service

Today’s interview is with Michael Schneider who is the founder & CEO of Los Angeles-based Service (getservice.com), which is providing “on demand customer service” – this […]
November 12, 2014

Brands can drive growth and retention by addressing silent complaints

We all know that customers talk about businesses and brands, both to recommend them and to complain about them. Now, whilst businesses would like be aware […]
October 28, 2014

Top 6 things to tell angry customers

This is a guest post from Cassi Heger Customers become angry for a variety of reasons and it is important to know how to calm them […]