world wide web

September 21, 2012

Spread the love – Interview with Alexis Dormandy of

Following on from my recent interview, The Age of the Customer – Interview with Kerry Bodine about her new book Outside In, today I’m very excited […]
August 1, 2012

Social Customer Service: How to Get Over Your Fear of Social Media

Following on from our interview (The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk) Mikkel agreed to write a […]
November 17, 2011

Asking for recommendations is great but not like this

photo credit: boltron- If a thing is worth doing, it’s worth doing well. I’m a great believer in asking for endorsements as a way of building […]