online shopping

February 24, 2017

Beware cultural differences when aiming to deliver a great cross-border customer experience

  It’s often the smallest of things that make the difference between whether a business is a success or failure. And, nowhere is this more true […]
June 1, 2015

Advocate assisted commerce improves customer experience and drives business results – Interview with Scott Pulsipher of Needle

Today’s interview is with Scott Pulsipher, President & COO of Needle, a US software firm that is pioneering advocate-assisted commerce. Scott joins me today to talk […]
November 21, 2014

Nearly 60% of customers will go elsewhere following a bad delivery experience – Interview with Angela O’Connell of MetaPack

Today’s interview is with Angela O’Connell, the Strategy & Marketing Director for MetaPack. Founded in 1999, MetaPack provides a SaaS delivery management system to retailers, third-party […]
December 15, 2012

Play + Usefulness = Community = Stickiness = Better Customer Relationships and Higher Sales

In the wake of the collapse of Comet in the early part of November this year and the fact that we are in the run up […]