Today’s interview is with Angela O’Connell, the Strategy & Marketing Director for MetaPack. Founded in 1999, MetaPack provides a SaaS delivery management system to retailers, third-party logistics companies and carriers enabling better choice and more freedom in delivery options to all consumers, both in B2B and B2C markets. Angela joins me today to talk about recent research about consumer feelings, anxieties and preferences about deliveries following online purchases, the last mile/yard of customer experience and where companies can improve.
This interview follows on from my recent interview: Proactive customer service drives customer loyalty – Interview with Stew Bloom of Aspect – and is number 125 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.
Highlights of my interview with Angela:
About Angela (taken from her MetaPack bio)
Angela joined MetaPack in February 2014 and is responsible for MetaPack’s marketing and strategy. Prior to joining MetaPack she worked at Google for 8 years, in a range of senior marketing roles most recently leading YouTube B2B Marketing across EMEA. She has also worked for Deloitte, L’Oreal and Procter and Gamble focusing on strategy, marketing and finance. Angela holds an MBA from INSEAD and is ACMA qualified.
Founded in 1999, the MetaPack Group has offices in London, Hamburg and Poland, providing eCommerce and multi-channel delivery technology to leading retailers across the world. In September 2014 the company announced its expansion in North America with the acquisition of US shipping software vendor ABOL. MetaPack’s highly configurable SaaS platform connects shippers with parcel carriers, as well as a wide range of alternative delivery, collection and returns services. MetaPack works with over 200 parcel carriers to improve the delivery experience for shoppers providing more choice and convenience at all stages of the parcel journey.
You can also say Hi to MetaPack on Twitter @MetaPack