nps

March 18, 2014

How NPS Correlates to Long-Term Revenue Growth

It’s been 10 years since Fred Reichheld first introduced Net Promoter Score (NPS) in his Harvard Business Review article “The One Number You Need to Grow.” […]
June 6, 2012

Create an enjoyable customer experience and get a Net Promoter Score of 70%

This is the seventh of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
May 18, 2011

Beyond the Familiar – Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise

This is the 9th interview of this year and I think you are in for a treat. Today’s interview is with Professor Patrick Barwise of London […]