customer

May 10, 2020
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Leading a digital transformation that will never end – Interview with Duncan Macdonald of UPC Switzerland

Today’s interview is with Duncan Macdonald, Chief Information Officer (CIO) at UPC Switzerland, which is part of the Liberty Global group. Duncan joins me today to […]
September 4, 2017
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Marrying self organising teams and customer obsession – Interview with Andrew Lawson

Today’s interview is with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance peer-to-peer lending company founded in 2005. Andrew joins me today […]
July 21, 2017
Customer Engagement Transformation Conference

Customer engagement transformation

This post was originally published on the Engage Customer website here. On Thursday 6th July I had the pleasure of chairing proceedings in Hall 2 of […]
September 22, 2016

Imagine if everybody in a business served customers or fielded customer enquiries

Last year OneReach, a cloud software provider of voice and text solutions, asked 63 customer service experts their opinion on the #1 way to improve customer […]