customer

October 7, 2022
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The problem of customer indecision and how to get over it – Interview with Matt Dixon

Today’s interview is with Matt Dixon, the Wall Street Journal bestselling author of three of the most important business books of the past decade: The Challenger […]
May 10, 2020
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Leading a digital transformation that will never end – Interview with Duncan Macdonald of UPC Switzerland

Today’s interview is with Duncan Macdonald, Chief Information Officer (CIO) at UPC Switzerland, which is part of the Liberty Global group. Duncan joins me today to […]
September 4, 2017
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Marrying self organising teams and customer obsession – Interview with Andrew Lawson

Today’s interview is with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance peer-to-peer lending company founded in 2005. Andrew joins me today […]
July 21, 2017
Customer Engagement Transformation Conference

Customer engagement transformation

This post was originally published on the Engage Customer website here. On Thursday 6th July I had the pleasure of chairing proceedings in Hall 2 of […]