Culture

January 13, 2021
light bulb 5672662 1920

Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership – Interview with Andy Murray

Today’s interview is with Andy Murray, Founder and Executive Chair, Customer Centric Leadership Initiative at The Sam M. Walton College of Business at The University of […]
January 8, 2021
year 5026133 1280

11 Customer experience related predictions for 2021

Last year I wrote that I don’t like prediction pieces. Then, I broke my own rule, and I compiled a series of predictions that had been […]
December 14, 2020
trail 306638 1280

7 ways 2020 changed leadership forever

This is a guest post from Delilah Kealy-Roberts, a copywriter for Impact International. There’s no doubt about it: leadership has been put to the test this […]
December 11, 2020
prohibited 98614 1280

On a scale from 1-10, how racist is your AI? – Interview with Jeff Gallino and Conrad Liburd of CallMiner

Today’s interview is with Jeff Gallino, CTO & Founder, and Conrad Liburd, AI feature engineer, at CallMiner, a provider of speech analytics solutions for improving agent […]