Culture

May 31, 2020
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Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]
May 22, 2020
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You can call Zappos to ask for help on anything—one doctor did and was able to help 300 COVID-19 patients

Imagine this. A hospital that is busy dealing with coronavirus patients finds that it is running out of pulse oximeters, the little gadgets that clip onto […]
May 17, 2020
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Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading – Interview with Lauren Currie of Stride

Today’s interview is with Lauren Currie OBE, the CEO of Stride. They are on a mission to democratise leadership development. Lauren joins me today to talk […]
May 15, 2020
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Your Team is Your Biggest Online Influencer

This is a guest post by Lydia Yang, a digital marketing consultant/ trainer from Singapore, and the founder of LydiaScapes, an adventure travel and climbing site. […]