May 31, 2020
PegaWorld iNspire banner

Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]
May 22, 2020
pulse oximeter 719153 1280

You can call Zappos to ask for help on anything—one doctor did and was able to help 300 COVID-19 patients

Imagine this. A hospital that is busy dealing with coronavirus patients finds that it is running out of pulse oximeters, the little gadgets that clip onto […]
May 17, 2020
leadership 3331244 1920

Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading – Interview with Lauren Currie of Stride

Today’s interview is with Lauren Currie OBE, the CEO of Stride. They are on a mission to democratise leadership development. Lauren joins me today to talk […]
May 15, 2020
handshake 3382503 1920

Your Team is Your Biggest Online Influencer

This is a guest post by Lydia Yang, a digital marketing consultant/ trainer from Singapore, and the founder of LydiaScapes, an adventure travel and climbing site. […]