customer experience

June 2, 2023
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Data silos: The silent killer of great customer experience

This is guest post from Joyce Kim, Chief Marketing Officer at Twilio. It was in 2006 that the British mathematician Clive Humby uttered the now legendary […]
May 30, 2023
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Customer experience (CX) leaders will become the engagement quarterbacks of the future – Interview with Mike Murchison of Ada

Today’s interview is with Mike Murchison, co-founder and CEO of Ada, a leading customer service automation provider. Mike joins me today to talk about how the […]
May 24, 2023
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The state of customer engagement: Progress, work to be done and a delicate balance

Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in […]
May 19, 2023
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There’s no point having a fast bike, if you don’t know how to ride it – Interview with Jerry Haywood of

Today’s interview is with Jerry Haywood, who is the Chief Executive Officer at, a leading provider of conversational AI for enterprises. Jerry joins me today […]