customer experience

March 5, 2021
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It’s the deviants that make the difference – Interview with Gary David and Adam Gamwell

WARNING! Today’s interview is not like the regular interviews you would normally find here. This episode of the Punk CX podcast is a bit of an […]
February 28, 2021
ECXO with Text Stacked

The launch of the European Customer Experience Organization

Over the last few months in between client work, podcasting and writing I’ve also been beavering away on a project with a bunch of other folks. […]
February 24, 2021
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We need to talk about customer service’s “messy middle” – Interview with Michael Ramsey of ServiceNow

Today’s interview is with Michael Ramsey, VP, Product Management, Customer Workflow Products at ServiceNow, a cloud computing platform provider that helps enterprises manage digital workflows and […]
February 19, 2021
Gold panning at Bonanza Creek

Panning for gold: What lies ahead for brand experiences

In the middle of December, I published a predictions piece called 11 Customer-Experience-Related Predictions For 2021. While I stated that I don’t really like writing prediction pieces, […]