james dodkins

July 27, 2021
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We are all only one moment away from creating a hyper fan – Interview with James Dodkins of Pega

Today’s interview is with James Dodkins, who is commonly know as the CX Rockstar, is a former rockstar but is now the CX Evangelist at Pegasystems. […]
February 18, 2019
Rock star

The six core elements of ROCKSTAR customer experience – Interview with James Dodkins

Today’s interview is with James Dodkins, founder of ROCKSTAR CX, international keynote speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James […]
November 26, 2018
World of Warcraft

The 73 year old lady and an unexpected customer service lesson

Recently I had the pleasure of speaking to James Dodkins on his Rockstar CX podcast. As a precursor to the show, James asked me to collect […]