Business growth

June 6, 2023
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Why you should be adopting an Experience Mindset – Interview with Tiffani Bova of Salesforce

Today’s interview is with Tiffani Bova, the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal bestselling author of Growth IQ. Tiffani […]
May 30, 2023
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Customer experience (CX) leaders will become the engagement quarterbacks of the future – Interview with Mike Murchison of Ada

Today’s interview is with Mike Murchison, co-founder and CEO of Ada, a leading customer service automation provider. Mike joins me today to talk about how the […]
May 24, 2023
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The state of customer engagement: Progress, work to be done and a delicate balance

Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in […]
February 12, 2023
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Building your house to be able to deliver a truly personalised customer experience – Interview with Greg Kihlström of The Agile Brand

Today’s interview is with Greg Kihlström, author and Principal at GK5A, who advise organisations on customer experience, marketing technology, and digital transformation initiatives. He is also […]