chief customer officer

December 23, 2017
how to wow

57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1

Over the course of the last 18 months and since How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing was published I’ve continued […]
December 4, 2015

What it takes to build an award winning and customer centric culture – Interview with Fiona McSwein of Simply Business

Today’s interview is with Fiona McSwein, Chief Customer Officer at Simply Business, the UK’s favourite business insurance broker. They’ve just been awarded first place in The […]
July 28, 2015

Towards a unified view of the customer – Interview with James McGourlay of OpenText

Today’s interview is with James McGourlay, who is the Senior Vice President of Global Technical Services at OpenText, a global leader in Enterprise Information Management (EIM) […]
July 20, 2015

How Chief Customer Officers build their organisations customer growth engine – Interview with Jeanne Bliss of CustomerBliss

Today’s interview is with Jeanne Bliss, who is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association (CXPA). Jeanne joins […]