Culture

August 7, 2020
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Lessons learned from the move to remote working – Interview with Dean Robison of ServiceNow

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of […]
July 3, 2020
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Excellence and extreme humanization are needed more than ever – Interview with Tom Peters

Today’s interview is with Tom Peters, author of numerous business books (17 in total) and speaker. He is, perhaps, best known for his 1982 seminal book: […]
June 29, 2020
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Maintaining a consistent customer experience in a transition to a new normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing. That is […]
June 22, 2020
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How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience

I’ve been hearing a lot about employee performance monitoring and analytics software in recent months. This is not a surprise as research from HR Acuity shows […]