What Customers Hate

May 13, 2022
5898801173 1d25fe8242 k

To be good at customer experience has to begin with an experiential triage – Interview with Nick Webb

Today’s interview is with Nick Webb, a world-renowned Strategist, Bestselling Author, and Futurist. Nick joins me today to talk about his new book, What Customers Hate, […]
March 2, 2022
star wars darth vader beware of the dark side i108398

We should talk about moments that shatter rather than the moments that matter – Interview with Michael G. Bartlett

Today’s interview is with Michael G. Bartlett who is the Director of Experience Innovation at JMARK, an I.T. support and I.T. services company, Founder of the […]