customer centric

April 21, 2021
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How four brands are leveraging technology to help them build better relationships with their customers

Over the last few months, I’ve been talking about four things that companies that lead their fields on experience have in common. The first is that […]
April 7, 2021
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Will Wix Answers become a player in the crowded customer service platform market?

I’m fascinated by the origin stories of companies, particularly in the customer service and experience space. How they came about? Why they came about? I remember […]
April 5, 2021
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Getting closer to customers means connecting with them irrespective of the logistics – Interview with Bansi Mehta of Koru UX Design

Today’s interview is with Bansi Mehta is the CEO and Founder of Koru UX Design, a global leader in strategic enterprise UX for the healthcare, telecom […]
February 16, 2021
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Solving language based customer service inequalities – Interview with Vasco Pedro of Unbabel

Today’s interview is with Vasco Pedro, the co-founder and chief executive officer of Unbabel, a company that removes language barriers by blending artificial intelligence with real […]