customer centric

July 28, 2020
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COVID-19 and changes in behavior: why you must relearn your customers

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  Although the world is always in a state of change, you’d be forgiven […]
July 21, 2020
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Do you know the way to customer centricity? Pega believes it does

For years now, organizations have talked about customer-centricity and putting their customers at the heart of what they do. Yet, many, if not most, organizations still […]
July 14, 2020
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Now is the time for a conversational approach to customer experience

In a recent session at Pegaworld iNspire, Paul Greenberg, best-selling author of CRM at the Speed of Light and The Commonwealth of Self Interest was talking […]
July 6, 2020
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How to get started mining contact center interactions

This is a guest post from Julie Miller, vice president of product marketing for Clarabridge.   Customer centricity and optimization are top of mind for many […]