customer centric

May 9, 2023
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Instant, Urgent, and Immediate – The experience today’s consumers want

This is a guest post by Sarah Robbins, Vice President, Customer – International at Khoros. Social media has been crucial for marketers amidst the cost of […]
April 24, 2023
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Well-being and the changing nature of management and leadership – Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose

Today’s interview is with Ray Biggs, Head of Customer Care at John Lewis & Waitrose. Ray joins me today to talk about their customer care programme, […]
April 18, 2023
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Are invoices the key to improving the quality of your customer service experience?

This is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas.   Invoices may seem like purely procedural documents. But what […]
April 4, 2023
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The crucial role of constant storytelling and change management in our transformation – Interview with Nadia Ness of Ikea

Today’s interview is with Nadia Ness, who is Global Head of Transformation (Customer Support) at Ikea. Nadia joins me today to talk about transforming IKEA’s customer […]