Customer surveys

March 8, 2011

How Consumers Give Feedback

I’ve just seen some really interesting results in an article in the March Edition of The Customer Experience Journal from Bruce Temkin across at the Temkin […]
January 2, 2011

Make it easy for your customers to give feedback or offer suggestions

This is something that I saw when Hana and I were out shopping the other day for food. Now, I applaud the different efforts companies make […]
November 26, 2010

If we are not willing to be honest as customers how can we expect businesses to get better?

Today I wanted to tell you a story about customer surveys. Normally, I write about how I think many businesses either don’t survey their customers enough, […]
September 9, 2010

Are your customers your teachers too?

I started my career as a teacher, teaching economics, business and mathematics, and during my (short) career as a teacher I learned a couple of things: […]