customer service representative

September 9, 2015

Having a goal of reducing customer service calls to zero – Interview with Ian Siegel of ZipRecruiter

Today’s interview is with Ian Siegel who is co-founder and CEO at, a job platform for small and medium sized businesses which provides them with […]
May 28, 2013

Are you ‘on the tools’ fixing your customers problems? You should be.

I was reading a post the other day about Craig Newmark, founder of Craigslist, and how he introduces himself as the company’s customer service representative. It […]
August 6, 2012

4 Ways Technology Can Improve Customer Service

This was a post that was originally posted on the Biztech magazine site in early July but I thought that I’d share it here with you […]