process management

April 13, 2013

Customer service and the process of improving it

Today, I was thinking about writing a piece about customer service and the process of performance improvement. As part of my writing process I was looking […]
December 2, 2011

Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart

Following on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce […]