service channel

March 23, 2013

Improve service and keep customers by not being a magpie

Wherever I turn these days, I hear and read mentions of social customer service – the provision of customer service by social media channels – and […]
August 14, 2012

#PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason

Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I’m very excited to […]
July 20, 2012

Customer Service: Here’s Some Tips on How to Ensure Self-Service Success

Back in April Lauren Carlson, a CRM Market Analyst at Software Advice, provided a guest post (Five Great Customer Service Apps for Mobile) whilst I was […]