Uncategorized

December 7, 2019
blogging

Oh my words! I’ve been blogging now for just over 10 years

I’m proud to say that I have now been blogging on this site for just over ten years. The first post went live in late 2009 […]
February 18, 2019
Rock star

The six core elements of ROCKSTAR customer experience – Interview with James Dodkins

Today’s interview is with James Dodkins, founder of ROCKSTAR CX, international keynote speaker, accidental #1 best selling author and host of ‘This Week In CX.’ James […]
July 10, 2018
barbados

The finish is just as important as the start of any experience – Interview with Pauline Wilson of Virgin Holidays

Today’s interview is with Pauline Wilson, who is VP of Operations at Virgin Holidays. Pauline joins me today to talk about going undercover, better understanding their […]
June 12, 2017
UX

Learn from brands using behavioral science when designing your B2B UX

This is a guest post from Matt Brown, senior director of digital marketing at Walker Sands Digital, a digital marketing services agency that is part of […]