Change

August 7, 2020
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Lessons learned from the move to remote working – Interview with Dean Robison of ServiceNow

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of […]
July 21, 2020
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Do you know the way to customer centricity? Pega believes it does

For years now, organizations have talked about customer-centricity and putting their customers at the heart of what they do. Yet, many, if not most, organizations still […]
June 29, 2020
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Maintaining a consistent customer experience in a transition to a new normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing. That is […]
June 27, 2020
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A lot of enterprise software is still eye-wateringly terrible and it’s acting like a handbrake on experience improvement efforts – Interview with Leon Gauhman of Elsewhen

Today’s interview is with Leon Gauhman, Elsewhen’s Director of Product and Strategy. Leon joins me today to talk about why enterprise software and particularly enterprise CX […]