Change

November 13, 2023
kristina flour BcjdbyKWquw unsplash

Consistency is often overlooked but is the secret ingredient to making customers happy

I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […]
November 9, 2023
path 4610699 1280

How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner

Today’s interview is with Juliette Powell and Art Kleiner. Juliette is an author, entrepreneur, technologist, and strategist, who works at the intersection of culture, data science, […]
November 3, 2023
steve johnson 0iV9LmPDn0 unsplash

How the world is reacting to AI use in customer service

This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […]
October 20, 2023
chris lawton 5IHz5WhosQE unsplash

The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers

Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […]