November 13, 2023
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Consistency is often overlooked but is the secret ingredient to making customers happy

I’d like to tell you a couple of stories about some things that happened to me while travelling to speak at an event in Munich recently […]
November 9, 2023
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How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner

Today’s interview is with Juliette Powell and Art Kleiner. Juliette is an author, entrepreneur, technologist, and strategist, who works at the intersection of culture, data science, […]
November 3, 2023
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How the world is reacting to AI use in customer service

This is a guest post from Janine Hunt, Client Partnership Director at customer service outsourcer Kura. Data shows that 35% of businesses have adopted using AI […]
October 20, 2023
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The five barriers to digital transformation and a roadmap to overcome them – Interview with David Rogers

Today’s interview is with David Rogers, who is the world’s leading expert on digital transformation, a member of the faculty at Columbia Business School, and the […]