Business Outcomes

July 5, 2022
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Customer outcomes – A business model transformed

This is a guest post by Johan Treutiger, Åsa Ahlgren, Erik Thure, and Erik Tengblad of Arthur D. Little. Over the past five years, organizations across […]
December 22, 2015

Customer experience begins with the empowering of people to affect outcomes – Interview with Ian Fitzpatrick of Almighty

Today’s interview is with Ian Fitzpatrick, Chief Strategy Officer and founding partner at Almighty, a Boston-based digital agency that helps its clients reimagine what it means […]