Data Capture

September 7, 2021
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Digital teams suffer from a perception gap that hinders customer experience improvement efforts

Organizations are often fraught with gaps in perception, and many of these impact their ability to improve both the customer and employee experience. Bain is responsible […]
August 10, 2018
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Three areas where some contact centres may be overlooking their GDPR obligations

In the run up to May 25 this year many people, including me, were inundated with emails from companies asking them to opt in to their […]