November 8, 2011

Where to start when building a great customer centric business?

photo credit: Matt loves kicks Last Thursday, I was in the midst of hosting RARE Forum, a new type of event that explored the over-arching theme […]
August 30, 2011

Social Media Marketing and Monitoring #SMM11 – Will you be there?

photo credit: nextconf Regular visitors to this blog will know that I write and consult on how business can build better relationships with their customers through […]
October 1, 2010

Customer relationships – How to make them stronger

Customer relationships: How to make them stronger? I explored this is a recent interview I did with Sue O’Brien, CEO at Norman Broadbent, a top international […]
June 21, 2010

What sort of customer relationship are you trying to create?

In today’s modern world, in order to manage and grow your customer relationships you have to understand what type of relationship you have. There are various […]