jo causon

July 31, 2020
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Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service

Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk about the July 2020 update of […]
April 10, 2012

Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer Service

It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]