wfm

August 2, 2022
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How insights transform operational decisions ensuring the success of the four-day week

This is a guest post from Michael Cupps, Senior Vice President Marketing at ActiveOps. June 2022 saw the launch of the four-day working week pilot in the UK, […]
June 15, 2022
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Workforce wellbeing – what does it really mean and why does it matter more than ever?

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. The impact of the past few years has been wide-reaching and traumatic. Flexible […]
May 9, 2022
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Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres

This is a guest post from Magnus Geverts is VP, Product Marketing at Calabrio. I have been in the Workforce Management (WFM) business for over 20 […]