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- Ikea
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- immersive VR
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- inclusion
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- Instant Messaging
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- institute of customer service
- insurance
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- integrated customer management
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- jo
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- Journey
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- Joyce Kim
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- Keith Leimbach
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- key
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- keynes
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- kitchen table
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- knowled
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- kobie
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- korn
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- labor
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- lagging indicator
- language
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- Lara Khouri
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- Larry Skowronek
- Laura Bassett
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- Lavi Industries
- law
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- Leader
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- Leadership Team
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- Lean
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- learn
- Learning
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- learning more
- Lee Cockerell
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- legal
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- Lego Serious Play
- leisure
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- Leon Gauhman
- Less Conversation
- lesson
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- Lev Lesokhin
- Level Of Customer Satisfaction
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- Little Annoyances
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- Mads Fosselius
- Magic Circle
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- Mandisa Makubalo
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- market
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- maturity
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- measuring
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- Medallia
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- mental health
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- MIcah Peterson
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- Millennial
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- milton
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- mindset
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- Missed Delivery
- mission in a bottle
- Mistakes
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- Mit
- Mitch Joel
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- mixed messages
- ML
- mobile application
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- Modern Office
- Modern Office Design
- Molly Flatt
- moment of truth
- Monica Higgins
- Monika Jo
- monitoring
- morale
- More Action
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- mori
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- Motion
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- motivate your employees
- Motivating Employees
- Motivation
- mouth
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- multi-lingual customer service
- Mursion
- Music Gear
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- Negative
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- Neil Martin
- nervous
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- Netflix
- network
- network performance
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- networking events
- Neuroformed
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- Neville Hobson
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- new business
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- nintendo
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- NLP
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- Nogol Tardugno
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- nps
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- O2
- Objectives and Key Results
- Office Noise
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- Ogilvy
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- old brain
- Olof Schybergson
- Omni Channel Experience
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- One Agenda
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- online businesses
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- Online Marketers
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- online questionnaires
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- opaque
- Open Innovation
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- opinion
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- opportunities
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- organisation
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- organisational
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- Organisational Structure
- Organisational Structures
- organisational surveillance
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- Organizational Model
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- Organizational Theory
- Oscar Munoz
- our customers
- outcome-based business models
- outreach
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- outside in
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- outsourced customer service support
- outsourcer
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- pandemic
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- Pega
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- perceive
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- Performance
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- philosophy
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- political brands
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- poor customer service
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- pruning
- psd2
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- question
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- Rabbie Burns
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- Rachel Neaman
- racism
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- RAIN
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- rear view mirrors
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- Rebecca Martin
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- report
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- retail
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- riad dar mimouna
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- Robotics Technology
- robust network
- rock climbing
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- Roger Beadle
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- roi
- Ron Davis
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- root cause
- Rory Sutherland
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- RPA
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- rule
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- Running
- Ryan Cheyne
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- saas
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- Sales
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
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- SAP
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- Sarah Metcalfe
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- save a million hours
- SCA
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- science
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- Scott Addington
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- Sebastian Henkes
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- self organising teams
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- Semafone
- Sendoso
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- senior executive
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- service
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- service industry
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- SERVICEBRAND
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- ServiceNow
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- seth
- seth godin
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- Sexual Wellbeing
- shackled by the skills gap
- Shandel McAuliffe
- share love
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- shawshank
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- Sheldon Yellen
- Shelia Anderson
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- shop online
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- short term
- showrooming
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- signposts
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- sir terry leahy
- siri
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- skill
- Skill Acquisition
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- Skyler Place
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- small batch coffee
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- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
- SMEs
- smm11
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- snake oil
- social
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- social crm
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- social service
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- software
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- solicitors
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- sonic branding
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- sort your brain out
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- speech analytics
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- speedcommunications
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- Spitch
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- spotlight
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- staff
- staff retention
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- stand out
- standing out
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- starting at the beginning
- starts
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- statistical survey
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- Stefan Thomke
- stefan topfer
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- step by step guide
- Stephan Aarstol
- Stephanie Nerlich
- stephen waddington
- Steve Abernethy
- Steve Curtin
- steve denning
- Steve Lucas
- Steve Morrell
- Steve Sims
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- Stew Bloom
- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
- Store Reviews
- stores
- Story
- Story Driven
- Storytelling
- strategic
- Strategic Alliance
- strategic management
- Strategic Planning
- strategies
- strategy
- strategy business
- Stratifyd
- strength
- Stride
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- strong
- Strong Customer Authentication
- stronger
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- structured data
- study
- subject matter experts
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- subscription business model
- success
- Success Hacker
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- successful entrepreneurs
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- survey monkey
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- sweet selection
- swimming against the tide
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- System
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- tails
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- talker
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- team building exercises
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- temkin
- Tenacity
- term
- tesco
- tescos
- testimonials
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- Text Msg
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- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
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- The Co-operative Bank
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- The Dark Side of CX
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- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
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- The JOLT Effect
- the link
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- The Modular Analytics Company
- the most
- The New Chameleons
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- the next
- The Personal Mba
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- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
- Tim Pickard
- time
- Time Management
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- tips
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- Top Tasks
- Total User Experience
- Touchpoint
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- township
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- transformational leadership
- translation
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- transparency
- transparent
- transport
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- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
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- types of customers
- Ubiq Bi
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- uk
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- Unconscious Bias
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- unified desktop
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- us
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- Website Live Chat
- WelcoMe
- well being
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- wellness
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- wfm
- WFO
- What Customers Hate
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
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- white papers
- whitepaper
- who is
- Why Customers Leave
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- WiCX
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- writing
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- X Index
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- your best customers
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- youth
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- zone
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- Zopa
- Zopa.com
- [24]7
December 22, 2016
December 22, 2016
This is a guest post from Jean-Marc Robillard, Director of Marketing with nGUVU. After listening to an interview recently (ref: Podcast – Jo Moffatt interviews Adrian Swinscoe), […]
August 27, 2012
August 27, 2012
Big Data: The Map Is Not The Territory Big data insight into customers behaviour can be good but sometimes the answers are right in front of […]