September 9, 2011

Come on Adobe. On Customer Experience, you can do better than that. #CEM

photo credit: sleepinyourhat Today’s post may be a bit of a rant and for that I apologise, in advance. Now, onto the issue at hand. A […]
September 6, 2011

What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys

This is the fourteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]