September 9, 2011 September 9, 2011Come on Adobe. On Customer Experience, you can do better than that. #CEMphoto credit: sleepinyourhat Today’s post may be a bit of a rant and for that I apologise, in advance. Now, onto the issue at hand. A […]
September 6, 2011 September 6, 2011What is a Chief Customer Officer: Interview with Vala Afshar of EnterasysThis is the fourteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]