service improvement

June 19, 2015

The humility of Ryanair’s CEO is driving the improvement of their customer experience

Nunwood, a customer experience research and consultancy firm, recently published their U.S. Customer Experience Excellence Report 2015 and I was lucky enough to get the chance […]
April 8, 2015

Scaling customer and employee trust – Interview with Peter Muhlmann of Trustpilot

View image | gettyimages.com Today’s interview is with Peter Mühlmann, Founder and CEO of Trustpilot. You might recall that I interviewed Jan Jensen, Trustpilot’s CMO back […]
August 11, 2011

Clutter just causes poor customer service, is it time to tidy up your act?

photo credit: jenny downing Note: This is a guest post from James Lawther who writes about service improvement at The Squawk Point and by day is […]