poor customer service

August 28, 2015

Customer experience failures are more likely to be remembered than successes – Interview with Paige O’Neill of SDL

Today’s interview is with Paige O’Neill who is Chief Marketing Officer of SDL, a global Customer Experience software solutions provider. Paige joins me today to talk […]
March 12, 2014

Your future is in your hands

Back in mid-January, BDO released a report, written by the Economist Intelligence Unit (EIU), which looked into the impact of poor customer service on businesses worldwide. […]
November 25, 2013

A Story Of Poor Customer Service And How To Fix It

This post originally appeared on my Forbes column. A few months ago the Consumerist.com website posted a story: To Resolve Some Customer Service Problems, Just Call Back. […]
August 11, 2011

Clutter just causes poor customer service, is it time to tidy up your act?

photo credit: jenny downing Note: This is a guest post from James Lawther who writes about service improvement at The Squawk Point and by day is […]