Innovation

April 7, 2021
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Will Wix Answers become a player in the crowded customer service platform market?

I’m fascinated by the origin stories of companies, particularly in the customer service and experience space. How they came about? Why they came about? I remember […]
April 5, 2021
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Getting closer to customers means connecting with them irrespective of the logistics – Interview with Bansi Mehta of Koru UX Design

Today’s interview is with Bansi Mehta is the CEO and Founder of Koru UX Design, a global leader in strategic enterprise UX for the healthcare, telecom […]
February 16, 2021
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Solving language based customer service inequalities – Interview with Vasco Pedro of Unbabel

Today’s interview is with Vasco Pedro, the co-founder and chief executive officer of Unbabel, a company that removes language barriers by blending artificial intelligence with real […]
January 28, 2021
CX Leader of the Year

From an award winning chef to CX Leader of the Year 2020 – Interview with James Scutt of the Post Office

Today’s interview is with the winner of the MyCustomer 2020 CX Leader of the Year competition: James Scutt, Head of Customer Experience Strategy and Deployment, Post […]