Innovation

July 19, 2020
Purpose

Purpose is not a luxury and matters more than ever in a crisis – Interview with Professor Alex Edmans of London Business School

Today’s interview is with Alex Edmans, a Professor of Finance at London Business School who focuses on responsible business. He has just published a new book […]
July 3, 2020
excellence

Excellence and extreme humanization are needed more than ever – Interview with Tom Peters

Today’s interview is with Tom Peters, author of numerous business books (17 in total) and speaker. He is, perhaps, best known for his 1982 seminal book: […]
June 12, 2020
digitization 5194814 1920

Up to 90% of digital data is not used. What sort of society accepts 90% waste? – Interview with Gerry McGovern

Today’s interview is with Gerry McGovern who is the founder and CEO of Customer Carewords and the author of six books on all things digital, content, […]
May 31, 2020
PegaWorld iNspire banner

Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]