August 1, 2023
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Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% – Interview with Jose Herrera of Horatio CX

Today’s interview is with Jose Herrera, CEO and Co-Founder of Horatio CX, a next generation CX outsourcing firm and the trusted partner of some of the […]
July 24, 2023
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Our transformation journey and unleashing the power of AI and automation – Interview with Shelia Anderson of Aflac

Today’s interview is with Shelia Anderson, the Chief Information Officer (CIO) at Aflac, a Fortune 500 company that provides insurance and financial protection to millions of […]
July 17, 2023
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Microexcellence: What can marginal gains and the Tour de France teach us?

This is a guest post from Ben Mercer at Leisure Lakes Bikes. The Tour De France, which sees its 110th outing this summer (July 1-23), has […]
July 5, 2023
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The pragmatic approach to transforming customer service – Interview with Mike Upton of First Tech Credit Union

Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union […]