March 22, 2025
Traditionally, when a CFO gets promoted to the position of CEO, it’s not uncommon to expect the firm to take a more analytical approach and, perhaps, […]
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- ownership
- Oxfam
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- p&o cruises
- paddi
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- Paige O'Neill
- Pain Quotidien
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- Pal's Sudden Service
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- pandemic
- paradox of choice
- partnership
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- PARTTEAM & OEMKIOSKS
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- Pascal Van Opzeeland
- passenger experience
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- Pat Carrigan
- Pat Lynch
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- patient experience
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- Patrick Wall
- Paul Adams
- Paul Greenberg
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- Pauline Wilson
- Pay Increase
- Pay It Forward
- Paycor
- paying attention
- Peer-to-peer Lending
- Pega
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- pendo
- People
- people analytics
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- People Learning
- People Read
- people talking
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- perceive
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- Performance
- Performance Improvement
- Performance Level
- Performance Management Systems
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- permission marketing
- Persado
- Persona
- personal
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- Personal Relationships
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- personalisation
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- personality
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- Pet Products
- Peter A. Hunter
- Peter Cross
- Peter Hunter
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- Pets At Home
- Phil Barden
- Phil Lewis
- philosophy
- phone
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- phone calls
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- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
- Pink Goldfish
- pipelinersales.com
- pitfalls
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- places
- Planning
- Play
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- Player Experience
- Plum Voice.
- podcast
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- Podcasting
- Point Scale
- political brands
- politics
- politics of the united kingdom
- Poly AI
- poor customer service
- poor service
- Popular Channels
- Positive Customer Experience
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- possible solutions
- Post Office
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- Powerhouse
- PPR
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- Practical Guide
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- practice of law
- pragmatism
- Prashaant Huria
- Prashanth Krishnaswami
- Prediction
- predictions
- Predictive Analytics
- Predictive Decisioning Technologies
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- Predictive Technologies
- Preferred Channel
- Premier League
- prepaid mobile phone
- pret
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- pricing
- primacy effect
- Principality
- Privacy
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- Priyomes
- proactive
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- Proactive Services
- proactive support
- Proactivity
- Problem Solving
- Process
- Process Fabric
- process management
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- ProdecureFlow
- product
- Product Innovation
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- product/services
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- Purpose
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- quarters
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- question
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- Rabbie Burns
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- racism
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- RAIN
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- rear view mirrors
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- Rebecca Martin
- reboot
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- Reckitt
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- referral
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- referrer
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- relation
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- Relative Attractiveness
- relay race
- relevance
- Remote employees
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- renew
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- report
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- reputation
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- research
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- research report
- Resolution revolution
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- resource
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- response rates
- responsetek
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- Rest
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- Revenue Growth
- Reverb.com
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- revolution
- Reward
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
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- roaming
- Rob Brown
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- Robotics Technology
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- rock climbing
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- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
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- Ron Secrist
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- Rooms
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- Rory Sutherland
- Rosie Jones
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- Rotterdam
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- Roxie Strohmenger
- RPA
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- rule
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- Running
- Ryan Cheyne
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- Ryan Mccarty
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- saas
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- sacred cows
- Sales
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
- Sandra Thompson
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- Sanish Mondkar
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- SAP
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- Sara Richter
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- Satish Barot
- save a million hours
- SCA
- scale
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- science
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- Scott Addington
- scott gould
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- Scourie
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- Sdl
- Seamless Experience
- search
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- Sebastian Henkes
- See You Tomorrow
- seedrs
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- self organising teams
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- selfridges
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- Semafone
- Sendoso
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- SEO
- Serena Riley
- service
- Service as unusual
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- Service Culture
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- seth
- seth godin
- Seth Goldman
- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
- Shahar Chen
- Shandel McAuliffe
- share love
- Share Your Ideas
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- shawshank
- shawshank redemption
- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
- Shirute
- shop online
- Shopping Experience
- short term
- showrooming
- Sid Banerjee
- Siegel+Gale
- Siemens
- siemens enterprise communications
- Signifyd
- signposts
- silence
- silenced
- silent
- silos
- Simon Moore
- Simon Morris
- Simon Thorpe
- Simple Ideas
- simple rules
- simple steps
- Simple Survey
- simples
- SimpleTiger
- simplicity
- simplicity index
- simplification
- Simplr
- Simply Brilliant
- Simply Business
- Single Customer View
- sir terry leahy
- siri
- Sirte Pihlaja
- Sitel
- Sitespect
- six keys
- six thinking hats
- skepticism
- skill
- Skill Acquisition
- Skills
- Skills based model
- skills gap
- Skillshare
- Skyler Place
- Skype
- small batch coffee
- Small business
- Small Business Blog
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- Small Changes
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- smart
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- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
- SMEs
- smm11
- Sms
- snake oil
- social
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- Social Employee
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- social media company
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- social media strategies
- social media strategy
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- software
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- solution
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- sonic branding
- sons of maxwell
- sort your brain out
- soundtracks
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- Southern Water
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- speech analytics
- speed
- speedcommunications
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- Spitch
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- sponsor videos
- sport
- sports
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- spotlight
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- start
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- statistical survey
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- Stefan Thomke
- stefan topfer
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- step by step guide
- Stephan Aarstol
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- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
- Store Reviews
- stores
- Story
- Story Driven
- Storytelling
- strategic
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- strategic management
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- strategies
- strategy
- strategy business
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- strength
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- structured data
- study
- subject matter experts
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- subscription business model
- success
- Success Hacker
- Success Plan
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- successful entrepreneurs
- Sue Duris
- SugarCRM
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- suppliers
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- susanne jacobs
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- sustainability
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- Talent
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- talker
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- Tara DeZao
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- team
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- temkin
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- term
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- tescos
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- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Power of Instinct
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thomas Laird
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
- Tim Pickard
- time
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- Timpson
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- tips
- Tk Maxx
- TMAC
- To A Louse
- Toa Technologies
- Todd Eby
- todd olson
- Tom Eggemeier
- Tom Fishburne
- Tom Gibby
- Tom Goodmanson
- Tom Libretto
- Tom Martin
- Tom Peters
- Tom van der Lubbe
- Tom Walsh
- Tom Watts
- Tomedes.
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- toms shoes
- Tony Adams
- Tony Bates
- Tony Fadell
- Tony Hsieh
- Top Tasks
- Total Experience
- Total User Experience
- Touchpoint
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- Tower Magazine
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- township
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- training company
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- Transformation Project
- transformational leadership
- translation
- transparencies
- transparency
- transparent
- transport
- travel
- treat
- treats
- trends
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- tripadvisor
- true customer
- TrueCaaS
- trust
- trusted
- Trustpilot
- TrustRadius
- trusts
- TSB
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- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
- uk retail
- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- Unilever
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
- University of Sussex
- Unorthodox Ventures
- Unruly Media
- unstructured data
- unum
- UPC Switzerland
- Uplifting Service
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- upset customer
- Upshot.ai
- Upside Management
- us
- us business
- us data
- usability
- User Experience
- User Experience Design
- user generated content
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- usertesting
- UserZoom
- using social media
- Utility Bills
- utility theory
- ux
- Ux Design Principles
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- vanguard method
- vanity metrics
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- Vivek Jetley
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- VoA
- VoC
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- Volatility
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- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
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- WelcoMe
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- What Customers Hate
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- When Everyone Leads
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- Whisky
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- white papers
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- who is
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- WiCX
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- word
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- Wordpress
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- work
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- writing
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- X Index
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- youth
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- Zurich
- Zurich Insurance
- [24]7
June 2, 2023
June 2, 2023
This is guest post from Joyce Kim, Chief Marketing Officer at Twilio. It was in 2006 that the British mathematician Clive Humby uttered the now legendary […]
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May 24, 2023
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Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in […]
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May 23, 2022
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Today’s interview is with Samantha (Sam) Richardson, a principal visioneering consultant for Twilio Foundry. Sam joins me today to talk about why many people don’t think […]
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