June 19, 2017 June 19, 2017The importance of customer retention — An empirical studyThis is a guest post from Josh Chapman, a financial modelling expert, based in New York City and was originally published on Toptal. As a startup […]
April 8, 2016 April 8, 2016Utilising data to improve customer retention ratesThis is a guest post from Clare Mylan, Head of Sales at marketing services agency, Gecko. Data has always been a vital aspect of marketing and […]
November 14, 2014 November 14, 2014Proactive customer service drives customer loyalty – Interview with Stew Bloom of AspectToday’s interview is with Stew Bloom, CEO of Aspect, who help enterprise contact centres deliver their customer experiences across every channel through their software platform. Stew […]