April 27, 2013

Can we ‘rest’ more to improve our business performance?

Before I start, I warn you this is more of a thinking out loud piece rather than anything else. Anyway, as i was browsing my store […]
March 5, 2012

Customer Service lessons from Brailsford and Team GB cycling

photo credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
December 23, 2011

2011 Rearview Mirror Lessons and Themes: Customer, Service, Business, Experience, Leadership, Marketing, Interviews, Loyalty and Social

It’s that time of year for me where I spend a little time reviewing the past year in particular what has worked, what has proven popular […]
October 7, 2011

Lessons from the GB cycling team for all in customer experience?

photo credit: Tompy Maz Iqbal over at The Customer Blog has started to question the use of the label ‘customer experience’ in a recent post: Why […]