customer service agent

April 1, 2022
mental health 2019924 1280

Expert tips on looking after the mental health of your contact centre employees

This is a guest post from Julie Mcintosh, Chief Culture Officer at Kura, the largest independent outsourcer in the UK. Employee mental health is in the […]
July 20, 2018

Top challenges of working in a contact centre

This is a guest post by Swati Kungwani, who is the business analyst and content manager for iTouchVision. Supporting the ‘Support’ Staff Deliver Better Experiences! The customer […]
May 15, 2017
Revolution

Focus on the right things to drive your own customer experience revolution – Interview with Susan Ganeshan

Today’s interview is with Susan Ganeshan, Chief Marketing Officer of Clarabridge, a leading customer experience Saas platform that transforms survey, social, voice and all other forms […]
July 8, 2016

Using analytics, decisioning and robotics to improve the employee and customer experience – Interview with Kerim Akgonul of Pega

Today’s interview is with Kerim Akgonul who is Senior Vice President of Products at Pega and is responsible for the company’s suite of Customer Relationship Management […]