Exceptional Customer Service

July 15, 2016

Turning ex-offenders into customer service heroes

When talking about customer service exploits, we often hear the same names coming up again and again. Names like Zappos, Southwest Airlines, Nordstrom, Ritz Carlton, Disney […]
December 17, 2014

What’s your brand’s customer service persona?

Customer personas are all the rage in marketing, particularly when it comes to content marketing and user experience, and are widely used to help brands better […]
February 11, 2014

Do You Need To Change Your Organisational Structure To Improve Your Customer Experience?

I’ve been thinking about whether an organisation’s structure impacts it’s ability to deliver great customer experiences recently. I’ve also been exploring this in my podcast interview […]
July 12, 2013

Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary – Interview with Steve Curtin

Today’s interview is with Steve Curtin, Customer Enthusiast, who has recently published Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to […]