Today’s interview is with Steve Curtin, Customer Enthusiast, who has recently published Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. This interview follows on from my recent interview: It’s all about customer service, customer service, customer service – Interview with Tom Walsh CEO of Staycity and is number sixty-five in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Here’s the highlights from the interview I did with Steve:
Note: Steve was kind enough (as noted in the interview to send over his notes for the interview to help me with transcription. What a great guy! As a result, there’s loads more insight in the actual podcast than there is in the highlights).
Steve worked for Marriott International for 20 years in a variety positions at hotels as well as at corporate headquarters. The first half of his career was spent at the property level working in hotel operations, sales and marketing, and human resources. The second half of his career he spent working for headquarters presenting national core programmes for management associates until 2006.
In 2007, he started his current company, Steve Curtin, Customer Enthusiast! Since that time, he has been speaking, writing, and consulting on the topic of customer service for clients in the hospitality, tourism, healthcare, and retail industries.
You should check out Steve’s book: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary, his blog (www.stevecurtin.com), follow him on Twitter @enthused and connect with him on Linked here.