queueing theory

March 5, 2016

What’s your approach to your queuing experience?

Queues and their management are a perennial problem for businesses. They’re not much liked by customers either. However, aims and initiatives to try and make them […]
April 17, 2012

Queuing for customer service from a call centre is rubbish. No more?

In an ideal world when we have a problem with something we have bought most of us still would prefer it if we could pick up […]