Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
Consider these comments from a recent article in Prospect about UK politics: “But one thing is certain: it is going to be harder to govern, especially […]
Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]