April 3, 2012

Having everyone involved in customer service helps create a better customer experience

This is the third of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
July 12, 2011

Does your CEO deal with customers directly?

photo credit: Ingrid Sørensen Last week, I got a call from CEO of WinWeb, fellow blogger at The Small Business Blog and friend, Stefan Töpfer, about […]