January 27, 2020
Today’s interview is with John Seddon, an occupational psychologist, author and Managing Director of Vanguard, a consultancy company he formed in 1985 and the inventor of […]
January 24, 2020
In a recent conversation with Jeanne Bliss, a fellow observer, author and advisor on how businesses grow through customer focus and experience, we mused that among […]
January 20, 2020
Today’s interview is with Rohit Bhargava, a trend curator, founder of the Non-Obvious Company, and the author of six best selling business books including the Wall […]
January 17, 2020
This is a guest post by Yaryna Myrka, Content Marketing Assistant and Author at Rioks. When it comes to launching a new product or leveraging the […]
January 13, 2020
Today’s interview is with Abinash Tripathy, Founder and Chief Strategy Officer of Helpshift, which provides an AI-powered conversational platform that companies use to resolve service issues […]
January 10, 2020
At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]
January 7, 2020
Today’s interview is with David Meerman Scott, an internationally acclaimed business strategist, author, entrepreneur, advisor to emerging companies, and public speaker. David joins me today to […]
January 3, 2020
As we embark on the journey that is 2020, I wanted to start my blogging year with a story that was told to me a number […]
December 23, 2019
Today’s interview is with Sandra De Zoysa who is the Group Chief Customer Officer of Dialog and the Chairperson of the Digital Customer Experience Expert Working […]
December 20, 2019
I’m not sure if I told you or not but the original concept for the Punk CX book was going to be a 7’ x 7’ […]
December 12, 2019
Today’s interview is with Lord Mark Price, who is the founder of engaging.works, an author, speaker, Chair of the Fairtrade organisation, Member of the House of […]
December 7, 2019
I’m proud to say that I have now been blogging on this site for just over ten years. The first post went live in late 2009 […]
December 3, 2019
Today’s interview is with Katherine LaVelle, Managing Director and North America Lead for Talent & Organization at Accenture Strategy. Katherine joins me today to talk about […]
November 29, 2019
Over the last couple of months, Amazon has been running TV advertisements promoting the fact that the public can book a tour at one of eight […]
November 25, 2019
Today’s interview is with Joseph A. Michelli, a best-selling author, internationally sought-after speaker and organizational consultant. Joseph joins me today to talk about his new book: […]
November 20, 2019
Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
November 15, 2019
Today’s interview is with Steve Morrell who is the Managing Director of ContactBabel, a provider of high-quality research and analysis to the UK & US contact […]
November 13, 2019
It’s a common occurrence that as companies scale one of the biggest challenges that they face is staying close to their customers. HubSpot, a provider of […]
November 9, 2019
Today’s interview is with Tom van der Lubbe, the Co-Founder of Viisi NV, a Dutch financial services company that offers customized mortgage advice and solutions. Tom […]
November 4, 2019
I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I […]
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- staff retention
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- Stan Phelps
- stand out
- standing out
- Starbucks
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- Stefanie Amini
- step by step guide
- Stephan Aarstol
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- Stickiness
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- Stop Being Creepy
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- Story
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- strategic
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- strength
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- stronger
- study
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- success
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- Success Plan
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- System
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- Tenacity
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- thank you
- The Age Of Agile
- the best
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- the customer
- the customer experience
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- The Grid
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- [24]7
January 4, 2010
Teaming up with other businesses that have similar training needs can help save costs, promote networking and drive innovation
January 7, 2010
Invite to a seminar on emotional intelligence in leadership
January 7, 2010
Fantastic list of customer insights by Sonia Simone, a leading blogger (also on Twitter @soniasimone). Check out the following link: 50 Things Your Customers Wish You […]
January 11, 2010
In my spare time I’m a rock climber. Now, I’m no elite climber but I do love the sport and try and try to get better […]