Team

July 16, 2021
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A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable

Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement […]
July 9, 2021
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Ineffective communication is a silent killer of customer service performance – Interview with Dorian Stone of Grammarly Business

Today’s interview is with Dorian Stone, General Manager of Grammarly Business, who oversees all operations for Grammarly’s integrated business solution. Grammarly is a cross-platform, cloud-based, AI-enabled, […]
July 6, 2021
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Three apps that are making customer experience more inclusive

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]
June 25, 2021
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Is your employee engagement strategy right for 2021?

This is a guest post from Shandel McAuliffe, Head of Content at Cezanne HR. A lot of businesses probably haven’t had much time to review their […]