interviewing

April 20, 2012
April 20, 2012

Client relations – A phone call is worth 10 emails. A meeting is worth 100 calls

This is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
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April 13, 2012
April 13, 2012

The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy

Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
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April 10, 2012
April 10, 2012

Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer Service

It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work […]
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October 18, 2011
October 18, 2011

What makes first direct so successful: Interview with their new CEO Mark Mullen

photo credit: First Direct It’s been a while since I posted an interview here on the blog. This one makes up number fifteen in the series […]
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