Customer Advocacy

March 6, 2017
Obsessed

Creating a customer obsessed culture and going from NPS -4 to +80 – Interview with Amy Downs of Lifesize

Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing […]
March 28, 2016

How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing

Today, I’m very excited to announce that I’ve got a book coming out called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. […]
October 31, 2014

Find and fix customer problems by hiring a Customer Advocacy Manager – Interview with Carey Smith and Dave Waltz of Big Ass Fans

Today’s interview is with Carey Smith, founder & CEO (Chief Big Ass), and Dave Waltz, Customer Advocate, of Big Ass Fans, a manufacturer of high-volume low-speed […]
September 1, 2014

How Brainshark got its customers talking about them

We all know how important positive word of mouth and advocacy is to the growth and success of a business. However, many businesses find it difficult […]