customer feedback survey

January 17, 2020
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7 Best practices for designing a customer survey

This is a guest post by Yaryna Myrka, Content Marketing Assistant and Author at Rioks. When it comes to launching a new product or leveraging the […]
November 20, 2019

Are your surveys aligned to your customer’s journey?

Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
October 20, 2017
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What a BBC Radio sports programme taught me about customer surveys

Recently on my own blog I wrote a piece called: Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates. […]
August 11, 2017
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Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates

Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]