punk cx

January 13, 2023
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Happy employees = happy customers. Achieve both with Punk CX.

I recently attended Verint’s Engage EMEA event, where I enjoyed sharing a few ideas and talking with a bunch of CX leaders, professionals and experts about […]
April 7, 2020
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Customer experience is more than f***ing metrics – Interview with Sydney Brouwer

Today’s interview is with Sydney Brouwer, a customer experience speaker, author and masterclass leader. However, this one is a little different as this time Sydney turns […]
December 20, 2019

A very special and very limited edition of Punk CX

I’m not sure if I told you or not but the original concept for the Punk CX book was going to be a 7’ x 7’ […]
August 19, 2019
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Punk CX says ‘Great at a few or average at a lot’

I believe that the customer experience (CX) space is becoming like prog rock in the 1970s……. overly technical, too elaborate and complicated, inwardly focused, a little […]