punk cx

April 7, 2020
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Customer experience is more than f***ing metrics – Interview with Sydney Brouwer

Today’s interview is with Sydney Brouwer, a customer experience speaker, author and masterclass leader. However, this one is a little different as this time Sydney turns […]
December 20, 2019

A very special and very limited edition of Punk CX

I’m not sure if I told you or not but the original concept for the Punk CX book was going to be a 7’ x 7’ […]
August 19, 2019
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Punk CX says ‘Great at a few or average at a lot’

I believe that the customer experience (CX) space is becoming like prog rock in the 1970s……. overly technical, too elaborate and complicated, inwardly focused, a little […]
May 24, 2019
Punk CX cover

What would a punk rock version of CX look and feel like?

Back in December 2017 I was sat with a friend of mine, Oisin Lunny, in the Basketmakers pub in Brighton. After 2-3 pints of Guinness, I […]