Don Schuerman

June 18, 2020
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A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman who is the CTO & Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk […]
January 10, 2020
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7 Customer-experience-related predictions for 2020

At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]
June 16, 2017
One at a time

The most successful companies start by improving one customer journey at a time – Interview with Don Schuerman

Today’s interview is with Don Schuerman, CTO and Vice President of Product Marketing at Pegasystems. I had a chance to sit down and chat with Don […]