October 16, 2023 October 16, 2023The stakes are set to get higher in onsite search experienceWhenever we are presented with a question that we don’t have the answer to or a situation that is unfamiliar to us, we seek help. Historically, […]
August 25, 2022 August 25, 2022Delivering personalised search experiences in an ethical way – Interview with Angel Maldonado of Empathy.coToday’s interview is with Angel Maldonado, CEO & Founder of Empathy, who create human-centred, commerce search & discovery platforms that combine innovative technology, behaviour-based algorithms and […]
October 25, 2021 October 25, 2021On-site search, customer experience and inexplicable inactionIn 2015, I wrote an article called “Why Relying Only On Reactive Customer Service Is No Longer Good Enough.” In it, I quoted a couple of […]